Product Return

RETURNS POLICY

Customer satisfaction is of utmost importance to us. If you are not completely satisfied with your purchase, you may return the Product to us within fourteen (14) days of receipt. We will do our best to accommodate all reasonable return requests, we reserve the right to refuse or deny any or all requests for return at our sole discretion.

ZAXY.MY does not provide direct/immediate exchange of returned products. Instead, upon the successful return and acceptance of your returned product, Store Credits will be issued to you via Your Store Account for you to make any new orders on ZAXY.MY. Note that Store Credits issued for returns will be based on your original order transaction amount less any shipping costs that was included. Unless otherwise indicated by ZAXY.MY  in writing, customers are responsible for any cost of sending their return product back to ZAXY.MY for assessment. 

Items should be returned unused, and with any price or brand tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer (at the customer's expense) and the request for return refused. Where provided, belts or any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.

Please note that request for returns made after 5 days upon receipt of products will only be granted at our discretion. Please seek to send items within 14 days of the date of ZAXY.MY official acceptance of your request for return. Products sent to us outside these timeframes may be not accepted at the discretion of ZAXY.MY.

Return Process

1. Please email to info.zaxymy@envi.me within 5 working days upon receipt of products. Your request should include the reason(s) for the return.
2. You will be notified by email once your request has been received and approved. We aim to respond to all return requests in 3 -5  working days.
3. Returns will require that the product(s) in question be sent, in their original condition of receipt within 14 days, to the following address:
   
   Attention: Zaxy Malaysia Returns Department
   TRESGO SDN. BHD.
   Lot 886 Unit C7, Jalan Subang 9,
   Taman Perindustrian Subang,
   47500 Selangor, Malaysia

4. In order to review a request for return, we reserve the right to request that the product in question be sent, at your cost, to the above address for further evaluation and consideration. This does not automatically lead to an obligation on the part of ZAXY.MY to accept the request for return.
5. Please note that items that are damaged due to purchaser’s fault or due to normal wear and tear are not considered to be faulty. This assessment will take 3-7 working days upon our receipt of the returned item.
6. For refund requests that have been accepted, we will issue online Store Credits in a form of E-gift cards for your replacement order or your next purchase on ZAXY.MY. You can check the status of your refund request or Store Credit update via Your Store Account.
7. Note that Store Credits/E-gift cards issued for returns will be based on your original order transaction amount less any shipping costs that was included.
   
   

Sales/Promo

The items that are bought on sales period are not applicable for return or exchange.

Store Credits/E-gift Cards

Upon the successful return and acceptance of your returned product, Store Credits in a form of E-gift cards will be issued to you via Your Store Account for you to make any new orders on ZAXY.MY.

New orders that are made with Store Credits, which have previously been issued for your returned products, are not eligible for any subsequent returns. Please ensure to order the right item when you are re-ordering a replacement for your returned product.

Note that these Store Credits will be available for your use up to 6 months from the date of issue, and will be expired thereafter. Please email info.zaxymy@envi.me if you have any questions on your Store Credit or need assistance in assessing your store account.